Refund policy

Thank you for choosing Your Flower Boy. We strive to provide you with the freshest and most beautiful floral arrangements. Please read our no return policy carefully before making a purchase:

  1. Nature of Perishable Goods: Our products are made from fresh flowers and greenery that are perishable and delicate in nature. Once an order has been delivered or picked up, the floral arrangement cannot be returned.

  2. Customised Orders: Each floral arrangement is uniquely crafted according to your specifications. Due to the customised nature of our products, we do not accept returns or exchanges.

  3. Quality Assurance: We guarantee the quality and freshness of our flowers upon delivery. If you have any concerns about the condition of your order, please contact us immediately upon receipt.

  4. Cancellation Policy: Orders cannot be canceled or refunded once they have been prepared or delivered. Changes to your order must be made at least 24 hours before the scheduled delivery or pickup time.

  5. Handling and Care: We provide care instructions to ensure the longevity of your floral arrangement. Proper care is essential to maintaining the freshness of the flowers.

  6. Customer Satisfaction: Your satisfaction is important to us. If you are dissatisfied with your order for any reason, please contact us within 24 hours of receipt, and we will do our best to address your concerns.

  7. Exceptions: In rare cases where there is a clear issue with the quality or condition of the product upon delivery, we may offer a replacement or store credit at our discretion.